by Gateguard
25 Sep, 2026
Update
Smart audio intercom: visitors reach you without a prior invitation
With GateGuard SG, an unannounced visitor reaches you by dialing your home alias or looking it up with the totem QR code. You approve and open the gate with #1 without hanging up.
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GATEGUARD
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SG
GateGuard SG feature — the version designed for communities that operate without gatehouse guards.
What it does
With the GateGuard SG smart audio intercom, a visitor who arrives unannounced can reach the resident from the totem's video intercom. They dial the home's number or assigned alias, such as 5001; if they don't know it, they can look it up by scanning the QR code on the totem and then dial it. The call connects directly to the resident for a private, person-to-person conversation. If the resident approves entry, they open the gate by pressing #1 on their phone without hanging up. Exit works the same way, using the phone's keypad tones (DTMF).
What it is for
In communities that operate without gatehouse guards, an unannounced visitor had no simple way to reach the resident: entry depended on awkward calls or prior arrangements, and the resident had no control over the gate at that moment. With the GateGuard SG smart audio intercom, the visitor calls from the totem and speaks privately with the person who can authorize their access. The resident decides whether to allow entry and opens the gate from their phone without interrupting the conversation. The process is more convenient for both sides and leaves a digital record that lets management review who came in, when, and which resident authorized the access.
Benefits
- Attention for unannounced visitors: Visitors can call the resident from the totem's video intercom
- A QR lookup at the gate: Visitors who do not know the home's number or alias can scan the QR code on the kiosk to find it.
- Private conversations: Calls connect visitors directly to residents for a person-to-person conversation.
- Gate control from the phone: Residents press #1 to approve entry without hanging up, with exit also controlled through DTMF keypad tones.
- Traceable access records: GateGuard automatically captures images and records who entered, when, and which resident granted access for audit review.
- Vehicle details captured by AI: GateGuard AI analyzes the entering vehicle's make, model, color, and type, including taxis and delivery vehicles.
FAQ
Does my visitor need anything set up before arriving to reach me?
No. If they arrive unannounced, they can call you from the totem's video intercom by dialing your home's number or alias. You decide whether to authorize their entry during the call.
What if a visitor does not know the home's number or alias?
They can scan the QR code on the kiosk to look it up, then dial the home's number or assigned alias to reach the resident.
Is the call private?
Yes. The call connects directly to the resident for a private, person-to-person conversation with the visitor.
How does the resident authorize entry from their phone?
During the call, the resident presses #1 on their phone to open the gate without hanging up. Exit is also controlled using the phone's keypad tones, known as DTMF.
Does GateGuard keep a record of access?
Yes. GateGuard keeps a digital record with automatically captured images, who was granted access, when, and which resident authorized it. GateGuard AI also analyzes the entering vehicle's make, model, color, and type, such as a taxi or delivery vehicle. These details provide traceability for audits.
Product
GateGuard
Residential access control platform: invitations, plates, biometrics and communication in one app.
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